SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. We're always striving for quickest delivery to our customers!
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries please contact us.
What about customs?
You may or may not have any custom fees depends on your country regulations. Unfortunately we are not responsible for any custom fees once the item(s) have shipped.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships! It will contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it could take 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase could sometimes be sent in separate packages, even if you've specified combined shipping.
For any other inquiries, please contact us! .
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOSS FITNESS STORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bossfitnessstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
was delivered very quickly and efficiently. Recommend!
very, very good one! thanks for my !
of good quality for such money
can't wait to try my new . looks promising
a great one. highly recommend
Such a cheap online is a great deal! thanks to the store
Its same like in the picture. I am very happy. Highly recommend!
A good, dense and roomy backpack, bought as a gift to a brother, so that can put the ball soccer in the mesh section. Everything is great
Both shipment and quality are astonishing. Exactly what I've been looking for.
Thanks for discount! I finally get it! Love it so much!
that's a bargain! looks perfectly
Perfect! This in good condition and it is very cool
Good service, nice store and fast delivery. Recommend!
The backpack is excellent, all the seams are stitched smoothly. Basketball ball No. 7 perfectly fits
Super my son is happy in very good condition I recommend arrived quickly
I bought for my son who plays basketball. Very good product. There is enough space for basketball shoes, basketball, water bottles and more …
Thanks for the free shipping! Overall I really satisfied with this !
lovely! just what i've been looking for
At last!!! beautiful !! free and super fast shipping. many thanks!